Sales Support Specialist — Orders, Quotes & Erp (Jalisco)

The Sales Support collaborates closely with SoftwareOne's Local Sales Teams across the entire process lifecycle, including running customer data, handling price inquiries, leading all aspects of renewals, and ensuring seamless order processing. This role enhances customer relationships and optimizes operational efficiency.ScopeFull-time | Hybrid | Location: Mexico CityDay-to-Day ResponsibilitiesProvide outstanding customer service to maintain satisfaction and good relationships.Research all relevant information required to complete tasks.What's New in the RoleEnsure order processing.Facilitate efficient communication between sales, order requestors, finance, and procurement to release orders.Maintain high levels of quality throughout the process.Key ResponsibilitiesTicket management.Quote review.Order review and full configuration.Data request and delivery with requestors and internal customers.Send order confirmation to the customer.Follow up on unprocessed orders according to required approvals and status, following the established escalation path.Job RequirementsBachelor's Degree or equivalent experience in Business Administration, International Affairs, or related fields.Excellent English written & verbal skills (B2+ to C1 level).0–1 year of customer service experience.General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.Desired Qualifications0–1 year of experience in the software industry.Excellent Excel skills.Knowledge of ERP system functionalities.Knowledge of Independent Software Vendor/Software Publisher or manufacturer licensing.Soft SkillsEfficient communication, organization, multitasking, and time management skills.Solid problem-solving, consultative, and research skills.Ability to evaluate information with attention to detail.Ability to work in a fast-paced team environment.Reliable and desirable work ethic.Benefits and Work EnvironmentThoughtful culture with lived values and an appreciative, supportive work atmosphere.Employee recognition programs celebrating individual and team achievements.Variety of training and development opportunities for professional growth.Work-life balance and an Employee Referral Bonus Program.Multicultural team with diverse perspectives and active social responsibility initiatives, including tree planting per new hire.Corporate events and team-building activities to strengthen connections. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tlhxa