Customer Support Associate I (San Pedro Tlaquepaque)

Customer Support Associate I page is loaded## Customer Support Associate Ilocations: Tlaquepaque, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R244259# Position:Customer Support Associate I# Job Description:At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.What You'll Be Doing* Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.* Assist Sales with overall Quote to Order activities.* Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.* Backlog Management.* Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.* Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).* Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.* Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.* Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.* Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).What You'll Need* 1+ year of experience or High school graduate with equivalent related experience.* Industry experience is preferred in a similar field.* Must be familiar Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5ufvir