Customer Operations Advisor (San Pedro Tlaquepaque)

Customer Operations AdvisorApplylocations: Tlaquepaque, Jalisco, Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: 3163956Customer Operations AdvisorDescription -The following posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do. Responsibilities* Acts as a first point of contact for solving and delivering solutions to customer inquiries.* Responsible for managing the backlog through digital tools and track end-to-end process.* Communicates order status and process improvement opportunities.* Engages and drives conversations with internal teams and external customer to solve business process issues.* Provide data-based solutions and recommendations to drive business decisions.* Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.* Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.* Complies with all HP regulatory policies.* Influence processes and teams to accelerate cash flow (SNI, SIP).Education & Experience Required* First level university degree or equivalent experience.* Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge & Skill Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uh5n4