Customer Support Associate Ii (San Pedro Tlaquepaque)

**Position**: Customer Support Associate II **Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner. **What You'll Need**
- Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience
- 1-3 years of customer service experience
- Intermediate knowledge of Microsoft Excel
- Ability to communicate fluently in English **What's In It For You? ** At Arrow, we recognize that financial rewards and great benefits are important aspects of an idóneo job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more! **Annual Hiring Range/Hourly Rate**: $18,******
- $23,****** MXN Monthly LI-CS1 LI-Hybrid **Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office) **Time Type**: Full time **Job Category**: Business Support Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5vbh7r