Senior Customer Service Lead - Global Manufacturing (Toluca …, Toluca de Lerdo

Select how often (in days) to receive an alert:Customer Service Representative Toluca, MX Toluca, MX What are we looking for Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people? At Stone Systems ( ) we are looking for aShared Customer Service Representativefor our headquarters located inToluca, MX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. What you will do The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives. Job Expectations: Collaborate with the Shared Services Customer Service Manager Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department Maintain high customer service levels Implement policies and procedures Assist with complex challenges of the order processing Monitor accuracy of Shared Services team members Receive payments for order changes Identify and implement strategies to improve quality of service, productivity, and profitability Prepare and deliver KPI analysis of CS team Coordinate and manage customer service projects and initiatives Identify and address staff training and coaching needs Update Daily Reporting Communicate with local managers Backup support for all team functions Promotes cooperation and commitment within a team to achieve goals and deliverables Other duties as assigned by management Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent. W Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uzrks