Customer Support Specialist (Hospitality Industry) (Toluca …, Toluca de Lerdo

SOLUTIONSAt Coherent Solutions, we offer engineering solutions that protect your time, your bottom line, and most importantly, your business.OUR APPROACHWe work collaboratively and transparently, providing regular updates and seeking feedback, to ensure that your needs are met, and the project is delivered successfully.# Customer Support Specialist (Hospitality Industry)## Locations## Company BackgroundThe customer is a technology leader in restaurant, foodservice, and hospitality solutions. Their focus is on developing tools that enhance business efficiency and decision-making. The team works in a dynamic environment that fosters innovation, collaboration, and continuous learning.## Project DescriptionAs a Customer Support Specialist, you will be a key part of making sure that we can keep delivering high-quality support to the customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.## Technologies* SQL* Python* JSON* REST APIs* POS systems (Toast, Aloha, Brink, Simphony)* Java* JavaScript* XML## What You'll Do* Help customers solve problems in the platform and keep them updated on ticket progress;* Use internal tools to troubleshoot customer reported tickets;* Translate technical details from our development teams into non-technical language that the customers can understand;* Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate;* Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting;* Accept requests for Technical Resource assistance from the Customer Support Analysts on your team;* Work side-by-side with the development teams of our Connex, CIS, API and Insights product teams to research and resolve customer reported issues;* Sympathize with the customer’s situation and take pride in finding them a resolution... Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v0v4z