Senior Analyst Business IT (Torreón)

Torreón, Coahuila

Senior Analyst Business IT
- TTC

Objective

Analyze the organization’s business processes and systems (financial, logistic, human resources, etc.) and automate/optimize processes through the third‑party business resource planning system (ERP, e.g., SAP, PeopleSoft, Oracle). Work on complex, large, and more impactful aspects of the system, designing more optimal processes using broader and deeper ERP experience.

Responsibilities
- Work with our internal customers to analyze business processes to document functional requirements and optimize the use of the Plex SaaS platform.
- Development of system specifications and decision flows, in the form of flowcharts or equivalent techniques, from written business requirements.
- Formulate and define the scope and objectives of the system, devising and/or updating procedures to solve complex business problems.
- Make recommendations and propose system solutions to meet functional requirements.
- Be a liaison between Plex, business process owners, subject matter experts, and the IT application team to create and finalize test plans / use case scenarios.
- Run test cycles, document results, and create test approval documentation.
- Develop, document, or maintain standards, best practices, and procedures for using the system.
- Consult with end users about incidents within software systems and track those issues using the Help Desk tool software.
- Conduct product demonstrations and partner training.
- Provide 24/7 technical support to end users following corporate responsiveness policies and problem escalation management.
- Develop knowledge base documents for use in training and keep documentation up to date with the Document Control system.
- Manage changes in reference requirements by effectively participating in change control processes and tools.
- Strong listening skills to understand what people are saying and detect what they might hesitate to say.
- Analytical skills to critically evaluate informat Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uv866