Customer experience specialist (Torreón)

Remote Team Solutions is a general nearshore staffing company that partners with U. S.-based businesses to build high-performing, dedicated teams in Mexico. We specialize in connecting top talent with long-term opportunities, focusing on operational excellence, cultural alignment, and sustainable growth. Our mission is simple: to create strong, reliable teams that drive results for our clients while providing meaningful, long-term career opportunities for our talent. We believe that when companies and people grow together, success follows. What we’re looking for:We are looking for aCustomer Experience Specialistwith strong communication skills and a service-oriented mindset. This role involves handling inbound calls from new and existing customers, assisting with scheduling, billing inquiries, service questions, and providing a high level of professional support at all times. Key ResponsibilitiesHandle inbound calls from new and existing customers regarding scheduling, billing, service concerns, and general inquiries Clearly explain services and products, providing accurate and helpful information Deliver a professional, friendly, and customer-focused experience on every interaction Accurately document customer information while managing calls Navigate internal systems efficiently during live calls Meet individual performance and call documentation goals Maintain strict confidentiality of customer information QualificationsMinimum1 year of experiencein Customer Service related positions Advanced English(Conversational) with strong verbal communication skills Comfortable scheduling and transferring calls to internal offices Strong computer skills and accurate data entry Excellent communication and teamwork skills Strong problem-solving abilities and frustration tolerance Positive attitude and strong work ethic Ability to multitask and work effectively under pressure What We OfferMonthly commissions Law Benefits Salary increases after6 months All legal benefits Affiliated discounts Free psychological an nutritional support Public transit AR Medical Insurance Paid training and ongoing supervision U. S. holidays off Excellent work environment and strong team culture Economic support in courses and certifications Vacation availability after 3rd month of work If you’re looking for a stable opportunity where your work is valued, your well-being is supported, and your growth matters, this role could be the right next step for you. Join a team that believes in long-term careers, teamwork, and creating an environment where you can do your best work every day. We’d love to meet you! Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v1vhl