Rooms Director (Tulum)

Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the integral Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a integral lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.Scorpios Tulum is seeking a Rooms Director to lead, manage, and organize all aspects of the Rooms Division, adhering to Scorpios SOPs. This role will oversee service quality across key areas, driving profitability, and maintaining financial control within the department. The Director of Rooms holds full responsibility for ensuring compliance with Scorpios policies and relevant laws. With direct accountability for the strategic direction and operation of housekeeping, laundry, valet, front office, PBX, concierge and guest experience, the primary focus will be on the direct oversight of the housekeeping department.Pre‑opening ResponsibilitiesDesign and develop the local Rooms Division Department, implementing Scorpios SOPs to the local market and culture, reflecting the Scorpios Brand essence.Develop an operational strategy aligned with the hotel's business strategy for departmental goal achievement.Establish and maintain divisional standards to achieve “5‑star” status as recognized by Forbes.Design and develop division policies and an operating budget, including staffing forecasts and payroll costs.Participate in creating a marketing and public relations plan for the Rooms Division.Develop and manage the annual operating budget and capital expenditures to meet or exceed expectations.Operational ResponsibilitiesEnsure regular, ongoing communication, clearly and consistently conveying departmental goals.Administer hotel policies fairly and consistently, adhering to Human Resources guidelines and directives.Set goals and expectations for direct reports, holding staff accountable for performance, conduct performance reviews according to HR guidelines.Solicit feedback from internal guests, utilizing an open‑door policy to identify and address concerns, ensuring fair treatment.Ensure operations managers develop a departmental orientation program and cross‑training for staff to support daily operations.Executional ResponsibilitiesCreate development plans for team members and utilize Integrated Training Plans (ITP) for new hires.Oversee participation in community service events to build teamwork and enhance community relationships.Review reports and financial statements to determine operational performance against the budget, identifying areas for improvement.Coach and support the divisional team in managing occupancy, rate, wages, and controllable expenses to maintain profit margins.Identify opportunities for innovation and driving change to increase profits and create value.Develop and update policies and manuals for consistent implementation across the group, ensuring compliance.Model the company's culture, vision, mission, and core values; maintain knowledge of and comply with all departmental policies, service procedures, and standards.Undertake all other duties as required, ensuring superior service standards are maintained daily.Skills and CompetenciesDemonstrated ability to train, motivate, evaluate, and guide team members towards achieving goals.Proficient in utilizing computer systems for data retrieval, analysis, and management.Strong interpersonal skills with a commitment to maintaining confidentiality.Exceptional oral communication skills, with the capacity for effective negotiation and strategy implementation.Ability to remain focused and maintain performance quality amidst frequent interruptions.Quick at memorizing and retrieving critical information under pressure.Committed to timely completion of tasks, demonstrating resilience under stress.Active participant and leader in departmental and hotel‑wide meetings.Detail‑oriented with a focus on speed and accuracy in task execution.Knowledgeable in purchasing, inventory control, supplies, and equipment management.Well‑versed in overall hotel operations and familiar with relevant operational systems.Fluent in English, with additional languages preferred.Physically capable of managing tasks requiring movement and lifting, ensuring agility and endurance in various work conditions.Mandatory RequirementsA master’s in hospitality management or business administration with a focus on hospitality and leadership.5+ years of experience in a related role within a similar brand.Fluent in English.#J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5uhier