Técnico de Soporte en Sitio (Saltillo, Coahuila), Tuxtla Gutiérrez

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .

General Activities (Actividades Generales)

Carrera técnica completa, o carrera profesional trunca

1 años de experiencia en servicios atención al cliente y soporte a equipo de impresión (de preferencia Lexmark)

Responsibilities

Atención incidentes en sitio.

Gestión solicitudes e incidentes.

Atención Solicitudes Usuarios en Sitio.

Realizar recorrido a la planta

Preparación de reportes (Excel) de resolución de incidentes, niveles de cumplimiento de SLAs.

Reparación multifuncionales Lexmark

Colocación de kits de mantenimiento.

Control de solicitud de consumibles y retorno de los mismos

revisión de Equipos de la Planta

Mantenimientos preventivos y correctivos en equipos Lexmark

Responsibilities (English)

On-site incident support

Management of requests and incidents

On-site user support

Conduct plant walkthroughs

Prepare Excel reports on incident resolution and SLA compliance levels

Repair Lexmark multifunction printers

Install maintenance kits

Manage consumable requests and returns

Inspect plant equipment

Perform preventive and corrective maintenance on Lexmark equipment

Knowledge

Excel

Monitoring tools (ServiceNow)

Location Daimler Vehículos Comerciales México, S. de R.L. de C.V.

Carretera General Cepeda 8395Ejido Derramadero

Saltillo, COAH 25300

Lunes a sábado

Rotación de los 3 turnos.

Qualifications

Completed technical degree or incomplete professional degree

1 year of experience in customer service and support for printing equipment (preferably Lexmark)

Purpose

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.

#J-18808-Ljbffr