Seasonal Remote Customer Support Representative (English-Spe …, Xalapa-Enríquez

We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a f ully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.

This seasonal project will run through September 11, 2026, with paid training provided before agents transition into live customer support.

We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.

What You’ll Be Doing

Answering customer inquiries via phone, chat, email, and SMS

Assisting customers with purchase-related questions and order support

Following up on pending inquiries and unresolved customer interactions

Accurately documenting customer interactions and updates

Providing friendly, professional, and solution-focused support

Building positive customer relationships through clear communication

Training & Project Timeline

Training Start Date: Monday, June 8, 2026

One week of training followed by one week of supported on-the-job experience

Seasonal project ending September 11, 2026



Compensation

$5.50 USD per hour

Paid weekly

Important Information

This is a fully remote seasonal opportunity

Candidates must be fluent in English

Applications and resumes must be submitted in English

Only candidates based in Mexico will be considered for this posting

Hiring Pr Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5v14ws