Operations Supervisor (Santa Ana Nextlalpan)

This role will be key in ensuring proper execution of operations, high-quality customer service, and achievement of commercial goals in both car rentals and pre-owned vehicle sales. Location: La paz, Baja California Sur (new Branch opening) Responsibilities:
- Supervise teams of 5 to 10 employees across operations, sales, and customer service
- Ensure a high-level customer service experience
- Resolve operational issues and ensure productivity at the point of sale
- Propose and implement commercial strategies to drive branch profitability
- Monitor performance indicators (KPIs and NPS)
- Coordinate administrative activities with corporate departments
- Recruit, train, develop, and evaluate team members
- Ensure compliance with processes, internal policies, and quality standards
- Support operational activities when required

Requirements:
- Bachelor's degree in Engineering, Business, or related field
- Minimum of 3 years of experience in leadership and sales roles
- Experience in industries such as retail, banking, hospitality, or services
- Strong commercial focus, results-driven mindset, and analytical skills
- Excellent communication and leadership abilities
- Proficiency in Excel, PowerPoint, and CRM systems (preferred)
- Advanced conversational English
- Valid driver's license; ability to drive both manual and automatic vehicles

We Offer:
- Benefits above the legal requirements
- 30 days of Christmas bonus (Aguinaldo)
- 15 days of vacation from day one
- 10% grocery vouchers
- Major medical insurance and life insurance
- Annual bonus of up to 3 months' salary
- Work tools (laptop, mobile phone, and uniform)
- Growth opportunities within an expanding international company

Selection Process:
- Initial interview with Human Resources
- Interview with Area Manager
- Panel interview
- Interview with Regional Management
- Final approval by Director or CEO
- Psychometric assessments and virtual interview

Job Type: Full-time Benefits:
- Medical insurance
- Major medi Postúlate en Kit Empleo: kitempleo.com.mx/empleo/5tcijy